It can be hard to know where to start when defining a strong organisational culture for a product business. One thing is for sure though, great product and tech businesses all share on thing in common: a culture that seeks to achieve product, engineering and operational excellence for its customers. Depending on what your teams do, these customers may be internal or external, but the goal is still the same: ensuring customer success.

Engineering teams practicing DevOps strive to improve the way they build, ship and operate their software while avoiding customer impacting outages. Parts of this problem can be solved through automation that reviews and monitors your codebase before and after release, taking action before a human operator even investigates an event. One of the hardest parts of reducing system outages completely is that software still involves human, and human involvement always brings its own set of challenges.

Offshoring – the business consultant's best friend. It's often used as "the grass is greener" answer to many large software development team's senior management. After seeing this sold in some way at nearly every role I've had for the last 10 years, the one question I don't often see asked alongside is what problem this solves and if there's other answers. Like many legitimate leadership questions this is overlooked not because managers are unintelligent, but because it's often a hard question to answer. Digging deeper delivers answers that can save a lot of time, stress and money.